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Privacy Policy

Effective Date: 10/30/2025

 

At Med X Luxury Auto Spa, discretion, professionalism, and trust are part of the luxury experience we provide. We are committed to protecting your personal information with the same level of care and attention we give to every vehicle we service.

This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or book our mobile detailing services.


1. Information We Collect

To deliver a seamless and personalized experience, we may collect:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Service location

  • Vehicle year, make, and model


Payment Information
All online payments are processed securely through trusted third-party providers (such as Wix Payments, Square, or Stripe).
Med X Luxury Auto Spa does not store full credit card details on our systems.

Website Analytics Data

To enhance performance and user experience, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

This data is used strictly for operational improvement.


2. How Your Information Is Used

Your information allows us to deliver a premium, efficient experience. We may use your information to:

  • Schedule and confirm appointments

  • Provide detailing and ceramic coating services

  • Respond to inquiries promptly

  • Process secure payments

  • Improve our website and customer experience


We do not sell, rent, or distribute your personal information.

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SMS/Text Messaging

By providing your phone number and opting in through our lead forms, website forms, or by contacting us directly, you consent to receive SMS text messages from Med X Luxury Auto Spa related to your quote requests, appointment scheduling, booking confirmations, service reminders, and follow-ups about services you have requested.

- **Message frequency** varies based on your interactions with us.
- **Message and data rates may apply** depending on your mobile carrier plan.
- **Opt out at any time** by replying STOP to any message. After you opt out, you will receive one final message confirming your opt-out.
- **For help**, reply HELP to any message or contact us at MedXLuxuryAutoSpa@gmail.com or 336-283-6763.

 

No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services (such as our SMS delivery platform), solely for the purpose of delivering messages to you.
 


3. Confidentiality & Limited Sharing

Your privacy matters. Information is only shared when necessary with:

  • Secure payment processors

  • Our website hosting provider (Wix)

  • Essential business service providers


All third parties are expected to uphold strict confidentiality standards.


4. Data Protection & Security

Med X Luxury Auto Spa implements appropriate security measures designed to protect your personal information. While no digital system is completely immune to risk, we take reasonable steps to safeguard your data.


5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and gather analytics insights. You may adjust your browser settings to disable cookies if desired.

 

6. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request removal of your data


Requests can be submitted using the contact information below.


7. Contact Information

For privacy-related inquiries:

Med X Luxury Auto Spa
Winston-Salem, North Carolina
Phone: 336-283-6763
Email: MedXLuxuryAutoSpa@gmail.com


8. Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in business practices or legal requirements. Updates will be posted here with a revised effective date.

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